Last Updated: August 10, 2026

At Adnia Templates, we sell downloadable digital products, including Microsoft Excel templates, dashboards, spreadsheets, and template packages.

Because our products are digital files that can be downloaded and used immediately after purchase, all sales are generally final and we do not accept returns or offer refunds simply because a customer changes their mind or no longer needs the product.

However, we understand that technical issues or problems with a product can occasionally occur. We will review legitimate refund requests in accordance with the policy below.

1. Digital Products

All products sold through Adnia Templates are digital products delivered electronically.

Once your purchase has been completed and the product has been made available for download, we generally cannot accept returns or provide refunds.

We therefore recommend reviewing the product description, features, screenshots, compatibility information, and included files before completing your purchase.

2. When We May Issue a Refund

We may consider a refund in the following situations:

Product Has a Major Technical Defect

Our templates are tested before being made available for purchase. However, if you discover a significant technical defect that prevents the product from functioning substantially as described, please contact us.

We will first make reasonable efforts to identify and correct the issue or provide a suitable replacement or updated version.

If we are unable to resolve a verified major defect within a reasonable period, we may issue a full or partial refund at our discretion.

Product Is Materially Different From Its Description

If you believe the product you purchased is materially different from the description provided on our website, please contact us within 7 days of purchase.

Your request should include:

  • Your order number
  • The email address used for the purchase
  • A description of the issue
  • Relevant screenshots or other supporting information

We will review the product and your request and determine whether the product materially differs from its advertised features or description.

Duplicate Purchase

If you accidentally purchase the same digital product more than once, please contact us as soon as possible. We may issue a refund for the duplicate purchase after verifying the transaction.

3. Refunds We Generally Do Not Provide

Refunds are generally not provided for:

  • Change of mind
  • Accidental purchase when the product has already been downloaded
  • Failure to review the product description before purchase
  • Failure to use the template
  • Not liking the design or layout after purchase
  • Not needing the product anymore
  • Personal preferences regarding how the template works
  • Lack of familiarity with Microsoft Excel
  • Incompatibility with unsupported or third-party software
  • Issues caused by an outdated version of Microsoft Excel or unsupported software
  • Problems caused by modifications made to the original template by the customer
  • Failure to download the product within the applicable download period

4. Microsoft Excel Compatibility

Our products are designed for use with the Microsoft Excel versions and features specified on the individual product page.

Before purchasing, customers should review the product’s stated requirements.

We cannot guarantee compatibility with every version of Microsoft Excel, spreadsheet application, operating system, mobile device, or third-party software.

Where compatibility information is provided on a product page, that information forms part of the product description.

5. Refund Request Period

Refund requests based on a product defect or material discrepancy should generally be submitted within 7 days of the original purchase date.

Requests submitted after this period may be considered only in exceptional circumstances and at our discretion.

6. How to Request a Refund

To request a refund or report a problem with a product, please contact us at:

support@adniatemplates.com

Please include:

Subject: Refund Request – [Order Number]

and provide:

  • Full name
  • Order number
  • Email address used for the purchase
  • Product name
  • Reason for the request
  • Screenshots or other supporting information, if applicable

Our support team will review your request and respond as soon as reasonably possible.

7. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

8. Exchanges and Replacements

Because our products are digital, traditional returns and exchanges do not apply.

Where appropriate, we may provide:

  • A corrected version of the purchased template
  • An updated version
  • A replacement download
  • Another reasonable solution

before issuing a refund.

9. Unauthorized or Fraudulent Transactions

If you believe your payment method was used without authorization, please contact us immediately at support@adniatemplates.com.

We may request additional information to verify the transaction and investigate the matter.

10. Policy Changes

Adnia Templates reserves the right to update or modify this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.